We currently ship Australia-wide only.

Once your order is placed, you will receive a confirmation email letting you know that our fulfilment team has received your order.

Once fulfilled, you will receive an email notification with your tracking information.

Standard shipping normally takes 1-2 weeks depending on the product and location. Our customer service team will provide an estimated delivery time upon ordering.

Prices for some of our products are not displayed online because we believe in providing solutions tailored to your unique pool requirements.

By speaking with our team, we can ensure you get the most accurate and competitive pricing. This approach also allows us to factor in any ongoing promotions or special offers, providing you with the best possible value for your pool equipment.

Contact us via phone or email, and our knowledgeable team will be able to quote the best prices for you.

Any cancellations or modifications to orders must be requested within a strict 24-hour window from the time of your initial purchase.

If you notice your shipping address is incorrect after checkout, please contact us as soon as possible.

If you provide an address that is considered insufficient by the courier, the shipment will be returned to us. You will need to pay for reshipment costs once we have confirmed an updated address with you.

We want to talk to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that enquiries sent on Fridays will receive a reply the following Monday, but likely sooner.

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused and include all the original packaging.

Read more about our return policy here.

Refunds are processed within 7 days from when we receive the item(s).

On the rare occasion that your item/order arrives damaged, please let us know immediately. Please provide photos of the damaged piece and the packaging that it came in to sales@nationalpoolsupplies.com.au so that we can help you.

Please always be sure to include photos of the box or packaging that your order arrived in, even if there are no obvious signs of damage.

If your order has been marked as delivered, however you have not received it, please let us know by emailing us at sales@nationalpoolsupplies.com.au and we will track it down.

Yes, we provide product installation for Brisbane-Metro customers for a charge - upon request.

Please outline in the notes section when making your order and we will include this within our quote.

All Brisbane-Metro suburbs that are covered under our installation offering are as follows:

A Acacia Ridge, Albion, Alderley, Algester, Annerley, Anstead, Archerfield, Ascot, Ashgrove, Aspley, Auchenflower B Bald Hills, Balmoral, Banks Creek, Banyo, Bardon, Bellbowrie, Belmont, Boondall, Bowen Hills, Bracken Ridge, Bridgeman Downs, Brighton, Brisbane Airport, Brisbane City, Brookfield, Bulimba, Burbank C Calamvale, Camp Hill, Cannon Hill, Carina, Carina Heights, Carindale, Carseldine, Chandler, Chapel Hill, Chelmer, Chermside, Chermside West, Chuwar, Clayfield, Coopers Plains, Coorparoo, Corinda D Darra, Deagon, Doolandella, Drewvale, Durack, Dutton Park, E Eagle Farm, East Brisbane, Eight Mile Plains, Ellen Grove, England Creek, Enoggera, Enoggera Reservoir, Everton Park F Fairfield, Ferny Grove, Fig Tree Pocket, Fitzgibbon, Forest Lake, Fortitude Valley G Gaythorne, Geebung, Gordon Park, Graceville, Grange, Greenslopes, Gumdale H Hamilton, Hawthorne, Heathwood, Hemmant, Hendra, Herston, Highgate Hill, Holland Park, Holland Park West I Inala, Indooroopilly J Jamboree Heights, Jindalee K Kalinga, Kangaroo Point, Karana Downs, Karawatha, Kedron, Kelvin Grove, Kenmore, Kenmore Hills, Keperra, Kholo, Kuraby L Lake Manchester Larapinta, Lota, Lutwyche, Lytton M Macgregor, Mackenzie, Manly, Manly West, Mansfield, McDowall, Middle Park, Milton, Mitchelton, Moggill, Moorooka, Morningside, Mt Coot-tha, Mt Crosby, Mt Gravatt, Mt Gravatt East, Mt Ommaney, Murarrie, N Nathan, New Farm, Newmarket, Newstead, Norman Park, Northgate, Nudgee, Nudgee Beach, Nundah O Oxley P Paddington, Pallara, Parkinson, Petrie Terrace, Pinjarra Hills, Pinkenba, Port of Brisbane, Pullenvale R Ransome, Red Hill, Richlands, Riverhills, Robertson, Rochedale, Rocklea, Runcorn S Salisbury, Sandgate, Seven Hills, Seventeen Mile Rocks, Sherwood, Shorncliffe, Sinnamon Park, South Brisbane, Spring Hill, St Lucia, Stafford, Stafford Heights, Stones Corner, Stretton, Sumner, Sunnybank, Sunnybank Hills T Taigum, Taringa, Tarragindi, Teneriffe, Tennyson, The Gap, Tingalpa, Toowong U Upper Brookfield, Upper Kedron, Upper Mt Gravatt V Virginia W Wacol, Wakerley, Wavell Heights, West End, Westlake, Willawong, Wilston, Windsor, Wishart, Woolloongabba, Wooloowin, Wynnum, Wynnum West Y Yeerongpilly, Yeronga Z Zillmere.